Terms & Conditions

Rights and obligations
If a hotel room is ordered and confirmed, a guest accommodation contract has been concluded. The written form is not required. A telephone order is sufficient. The guest accommodation contract obliges both contracting parties to fulfill the contract, regardless of the duration of the contract. In the case of a written order, this represents a binding offer to conclude an accommodation contract with the accommodation provider. Upon receipt of the reservation confirmation, a guest accommodation contract that is binding for both contracting parties is concluded. Reserved hotel rooms are available to the guest from 3 p.m. on the day of arrival until 11 a.m. on the day of departure. Unless an arrival time has been expressly agreed, the City Hotel reserves the right to reassign the hotel rooms that have been booked after 6:00 p.m. In the event of early departure, the guest is requested to notify reception of his departure no later than 8:00 p.m. on the day before departure; for departures by 6:00 p.m., half the room price is to be paid, after 6:00 p.m. the full room price is to be paid.

Services and prices
The prices awarded are inclusive prices and include service charge and sales tax (VAT).

Withdrawal / cancellations
Cancellations must be made in writing or by fax. If the guest withdraws from the binding booking or does not make use of the booked services, the landlord is generally entitled to full remuneration according to the law, minus what is saved as a result of not using the service. According to general empirical principles approved by case law, the following calculations are usually customary: 80% of the booked room rate for an overnight stay with breakfast; 70% of the booked room rate for half-board agreements; 60% of the booked room rate for full board agreements, provided that no other rental can take place. A maximum of 2 room units can be canceled free of charge up to 48 hours before arrival. The following cancellation rules apply: Cancellation-free for the entire booking up to 6 weeks before the date. Cancellation by individual participants is free up to 24 hours before arrival. In the case of short-term cancellations, the cancellation fees are 80% of the agreed price. If the room can be rented out, you will not incur any costs.

No show
The following applies to both group bookings and individual travelers: The hotel is entitled to invoice up to 80% of the total booking, provided that the capacities made available could not be rented to someone else.

Rebookings as well as changes to the type of room, the number of rooms, the arrival and departure dates can be made at any time.

The hotel is directly liable for the provision of the booked services.

Non-smoking rooms
The City Hotel is a non-smoking hotel. Smoking in the guest rooms, hallways and all public areas is prohibited. Failure to comply will result in an extra cleaning fee of 50 euros.

Place of jurisdiction
Freiburg im Breisgau is agreed as the place of jurisdiction for all legal proceedings.